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Clockwise is currently working & interviewing candidates remotely. We are actively hiring for this position and will review your application.
Clockwise is an intelligent calendar assistant that frees up your time so you can work on what matters. We use an agentive technology approach to AI to understand your work / life commitments and automatically organize your calendar to help you focus on your priorities. Clockwise creates uninterrupted blocks of time within the boundaries of your work week to get core work done by actively managing complex intra & inter-team scheduling, double bookings, meeting room management, and so much more. Calendars are broken and aren't helping people do their best work. At Clockwise, we make your calendar work for you.
We're proud to have the backing of premier investors such as Accel and Greylock Partners. Our team has decades of experience from places like Twitter, Asana, Salesforce, Dropbox, Palantir, and Google. Join us as we help the world make time for what matters.
We’re looking for a curious and customer centric individual to be the first member of our Customer Support team to enable Clockwise users to work better and more efficiently through our self-serve channels. The goal of the Customer Support team is to provide best in class support by answering questions, collecting feature requests, resolving bugs, ensuring our knowledge base is intuitive and up to date, and above all else, educating users on how to maximize their Clockwise experience.
As the founding member of this team, the ideal candidate is extremely self motivated as we will rely on you to quickly become a product expert and serve as an internal customer advocate. You will have the autonomy to suggest internal process improvements, function as a liaison between the product team and our customers, and implement ways to track critical qualitative and quantitative feedback from support tickets that will help inform the product roadmap.
The Clockwise HQ is in the South of Market neighborhood of San Francisco; 3 minutes from CalTrain & 10 minutes from BART.
The New Yorker - Cal Newport, “Can Remote Work Be Fixed?”
The Wall Street Journal - Joanna Stern, “Living the Coronavirus Work-From-Home Life? Here Are All the Tech Tips You Need”
Forbes - H.V. MacArthur, “Effective Time Management While Working Remotely During The COVID-19 Pandemic”
TechCrunch - Lucas Matney - “Accel & Greylock-backed Clockwise launches an AI assistant for Google Calendar”
Empathy - we work to fully understand our customers and teammates, especially when we disagree
Authenticity - we speak openly and candidly while embracing our teammates’ individuality
Focus - we spend our time deliberately and don’t wait to do the things that matter
Drive - we relentlessly pursue success and aren't afraid to get outside our comfort zone
Curiosity - we seek out opportunities to learn and continuously question how we can improve
Enthusiasm - we love what we do and are excited to share it with the world